ClassConnect

PIN recovery and account deletion

Your optional app PIN is local to this device. It is separate from your ClassConnect sign-in password.

Set up the PIN and recovery code

  1. Open Profile > Privacy & security and turn on App PIN lock, or choose Set or change PIN.
  2. Create and confirm a six-digit PIN.
  3. Save the one-time recovery code shown by the app somewhere private and separate from this device, then confirm that you saved it.

The PIN and a verifier for the recovery code are held in secure storage on this device. The code is not sent to Firebase or email. ClassConnect cannot show the original code again.

If you forget the PIN

  1. On the PIN lock screen, tap Forgot PIN?
  2. Enter your saved recovery code and create a new six-digit PIN.
  3. Save the replacement recovery code shown. The previous code stops working.

The recovery code works offline and does not depend on your email address being real or accessible. Anyone with the code can reset this device's app PIN, so keep it private.

If you lose both the PIN and recovery code

Reinstall ClassConnect or clear its app storage to remove the local lock. This may also remove other device-only data and sign you out. You will still need the credentials for your ClassConnect account to sign in again. If the account email is inaccessible, an email-based password reset will not reach you; keep your sign-in details safe.

If you still know your PIN but have not saved a recovery code, unlock the app and open Profile > Privacy & security > Set or change PIN to create one.

Change or turn off the PIN

To change it, open Profile > Privacy & security > Set or change PIN, enter the current PIN, and create a different six-digit PIN. Save the new recovery code shown; the previous code stops working. If you have lost the code but still know your PIN, changing the PIN gives you a replacement. Turning off App PIN lock removes both the PIN and recovery code from this device.

Request account deletion

Resetting or turning off the app PIN does not delete your ClassConnect account or shared classroom data. To request account deletion, use Profile > Request account deletion or visit the account deletion request page. In-app requests enter the support review queue; the web page prepares an email that you must send. A request is reviewed and does not immediately delete shared class records.

The local PIN is a convenience barrier on this device. It does not replace your account password or protect cloud data if someone can sign in to your account.